Utilities hold consumer identity, address, metering and payment data across millions of connections.
In short
Most processing runs on legitimate-use grounds for delivering the service, with security and rights duties throughout. Penalties reach ₹250 crore.
What changes for this sub-sector.
Connection, metering and consumption data is personal data with clear duties.
Delivering the utility can rely on legitimate-use grounds; marketing still needs consent.
Granular smart-meter data can reveal household patterns; minimise and protect it.
Protect consumer records and control who can access them.
Support access and correction for consumers.
Metering, billing and app vendors are processors.
Fix lawful basis and smart-meter minimization first.
The readiness check flags basis, metering and vendor gaps.
Take the readiness check →