Fulfilment partners handle names, addresses, phone numbers and delivery patterns at scale, usually as processors.
In short
Logistics and fulfilment partners are, for most brands, Data Processors. The Act pins clear duties on that role and on the data you hold. Penalties reach ₹250 crore.
What changes for this sub-sector.
For most brands you are a Data Processor; act only on documented instructions under a valid contract.
Collect and retain only what delivery needs; purge addresses and numbers after the required period.
Delivery-partner and staff data is personal data too, with its own consent and security duties.
Limit who can see customer contact and location data; secure tracking and proof of delivery.
Last-mile sub-contractors are sub-processors you must flow duties down to.
Report breaches to the controlling brand and, where you are a Fiduciary, to the Board.
Nail your processor contracts and access control first.
The readiness check flags processor-contract, access and sub-contractor gaps.
Take the readiness check →