Readiness assessment
The Act
The DPDP Act, explainedThe DPDP Rules 2025

Ch IPreliminary

S.1 Short title and commencementS.2 DefinitionsS.3 Application and scope

Ch IIObligations of Data Fiduciary

S.4 Grounds for processingS.5 NoticeS.6 ConsentS.7 Certain legitimate usesS.8 Data Fiduciary obligationsS.9 Children’s dataS.10 Significant Data Fiduciary

Ch IIIRights and duties of Data Principal

S.11 Right to accessS.12 Correction and erasureS.13 Grievance redressalS.14 Right to nominateS.15 Duties of the Data Principal

Ch IVSpecial provisions

S.16 Transfer outside IndiaS.17 Exemptions

Ch VData Protection Board of India

S.18 Establishment of the BoardS.19 Composition of the BoardS.20 Salary and term of officeS.21 DisqualificationsS.22 Resignation and vacanciesS.23 Proceedings of the BoardS.24 Officers and employeesS.25 Members as public servantsS.26 Powers of the Chairperson

Ch VIBoard powers and procedure

S.27 Powers and functions of the BoardS.28 Procedure followed by the Board

Ch VIIAppeal and dispute resolution

S.29 Appeal to the Appellate TribunalS.30 Tribunal orders as a decreeS.31 Alternate dispute resolutionS.32 Voluntary undertaking

Ch VIIIPenalties

S.33 Penalties and the ScheduleS.34 Penalties to Consolidated Fund

Ch IXMiscellaneous

S.35 Good-faith protectionS.36 Power to call for informationS.37 Blocking of accessS.38 Consistency with other lawsS.39 Bar of jurisdictionS.40 Power to make rulesS.41 Laying of rules before ParliamentS.42 Power to amend the ScheduleS.43 Power to remove difficultiesS.44 Amendments to other Acts
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Readiness assessment
E-commerce & Retail · Loyalty

The DPDP Act for Loyalty & CRM

Loyalty programmes are profiling engines, linking identity, spend and behaviour to personalise and predict.

In short

Loyalty programmes build rich profiles, which the Act treats as high-consent processing, giving members rights over the profile you create. Penalties reach ₹250 crore.

Core impacts

What changes for this sub-sector.

Profiling consent

Building rich member profiles for personalisation and prediction needs informed consent.

Purpose limitation

Loyalty data collected to run the programme cannot silently power unrelated marketing or data sales.

Member rights

Members can see, correct and erase their profile and points data, and withdraw consent.

Data sharing

Sharing loyalty data with partners or co-brands needs consent and contracts.

Security

Loyalty accounts are attractive targets; protect them with strong controls.

Retention

Retain member data while the membership is active, then delete.

Check your loyalty programme.

The readiness check surfaces profiling, purpose and sharing gaps.

Take the readiness check →