Ch IPreliminary
S.1 Short title and commencementS.2 DefinitionsS.3 Application and scopeCh IIObligations of Data Fiduciary
S.4 Grounds for processingS.5 NoticeS.6 ConsentS.7 Certain legitimate usesS.8 Data Fiduciary obligationsS.9 Children’s dataS.10 Significant Data FiduciaryCh IIIRights and duties of Data Principal
S.11 Right to accessS.12 Correction and erasureS.13 Grievance redressalS.14 Right to nominateS.15 Duties of the Data PrincipalCh IVSpecial provisions
S.16 Transfer outside IndiaS.17 ExemptionsCh VData Protection Board of India
S.18 Establishment of the BoardS.19 Composition of the BoardS.20 Salary and term of officeS.21 DisqualificationsS.22 Resignation and vacanciesS.23 Proceedings of the BoardS.24 Officers and employeesS.25 Members as public servantsS.26 Powers of the ChairpersonCh VIBoard powers and procedure
S.27 Powers and functions of the BoardS.28 Procedure followed by the BoardCh VIIAppeal and dispute resolution
S.29 Appeal to the Appellate TribunalS.30 Tribunal orders as a decreeS.31 Alternate dispute resolutionS.32 Voluntary undertakingCh VIIIPenalties
S.33 Penalties and the ScheduleS.34 Penalties to Consolidated FundCh IXMiscellaneous
S.35 Good-faith protectionS.36 Power to call for informationS.37 Blocking of accessS.38 Consistency with other lawsS.39 Bar of jurisdictionS.40 Power to make rulesS.41 Laying of rules before ParliamentS.42 Power to amend the ScheduleS.43 Power to remove difficultiesS.44 Amendments to other ActsRight
This right entitles a Data Principal to a readily available way to raise grievances with a Data Fiduciary or Consent Manager.
TL;DR
The right of grievance redressal (Section 13) entitles a Data Principal to a readily available way to raise grievances with a Data Fiduciary or Consent Manager, answered within the time the Rules prescribe. This channel must be used first before approaching the Data Protection Board.
A Data Principal shall have the right to have readily available means of grievance redressal provided by a Data Fiduciary or Consent Manager in respect of any act or omission regarding the performance of its obligations in relation to the personal data of such Data Principal or the exercise of her rights.
Every fiduciary and Consent Manager must offer an accessible grievance channel and respond within the period the Rules prescribe.
The Data Principal must use this channel first: Section 13(3) requires exhausting it before approaching the Data Protection Board.
You complain to a service about how it handled your data. It must have a working grievance process and respond in the prescribed time before you escalate to the Board.
Can I go straight to the Board?
No. Section 13(3) requires you to exhaust the fiduciary's grievance mechanism first.
Who must provide the channel?
Both Data Fiduciaries and Consent Managers.
Consultant-led and partner-backed.